WLABS™ SMART OVEN
FREQUENTLY
ASKED QUESTIONS

WLABS™ SMART OVEN
FREQUENTLY
ASKED QUESTIONS

 

We appreciate your interest, but the WLabs™ Smart Oven is currently sold out.

No additional WLabs™ Smart Ovens are being manufactured at this time. The WLabs™ Smart Oven was always planned as a limited edition release. We do not have imminent plans to re-release it but will continue to assess opportunity options in the future.

The WLabs™ Smart Oven can recognize more than 40 different types of fresh and frozen foods, including pizza, chicken breast, bacon, Brussels sprouts and more. More foods will be added to this list over time.

The WLabs™ Smart Oven’s built-in preheat feature eliminates the lag time between preheating and cooking but maintains the precise temperature needed to cook your food just the way you like it.

Yes, you can program your WLabs™ Smart Oven to remember the exact temperatures and cooking times of your favorite dishes or cherished family recipes. Plus, the systematic algorithms of our smart oven will start to recognize and collect those cooking patterns, making it even smarter over time.

Yes, you can use the smart oven with meal kits. Simply use the oven as the meal kit instructions state and enjoy your favorite meals. The smart oven can also cook meal kit items using the auto or assisted modes, taking the guesswork out of cooking.

The smart oven has three great options for when the cooking cycle is complete. You can choose to hold the cooking temperature, reduce temperature to keep it warm, or turn off the oven.

You can use anything that's marked both oven and microwave safe in the smart oven. Extreme caution should be exercised when using containers constructed of materials other than metal or glass. Do not use paper, cardboard, plastic, or anything flammable in the smart oven. Foil is only permitted in the multipurpose pan to catch grease.

While the WLabs™ Smart Oven won’t prompt you to remove items that should not go in the oven, it will prompt users to use the assisted method if it does not recognize an item.

We recommend removing any interior splatter with a sponge or cloth dampened with warm soapy water. Please check out our Use & Care Guide on our website for complete cleaning instructions.

The WLabs™ Smart Oven will work without the app, however, we are releasing the product with both the oven and its companion app as only by working together can the smart oven and the app provide you with the total cooking nirvana experience we’ve planned for tech-savvy foodies like you. Please note that the oven is currently sold out.

The WLabs App will not be available to download after November 1, 2023.

To continue using the WLabs App you must keep the app on your device and avoid deleting the app. If you get a new device, be sure to backup your old device to avoid losing the WLabs App.

The WLabs™ Smart Oven is not compatible with the Whirlpool app. The smart oven syncs with the WLabs app. You can control the oven's settings with the touch of a button. The app’s Live Look-In lets you watch meals cook on your smartphone or tablet — from any location and allows you to control your smart oven with Amazon Alexa1.

Not anymore. The WLabs App will no longer be updated. The WLabs App will not be available to download after November 1, 2023.

We'll push out periodic software updates. You will be notified when an update is ready.

To resolve this issue, please try the following steps:
  • Close the app.
  • Go to Settings > Bluetooth > Find Bluetooth Device > Click i Button (Information Button) > Click Forget This Device.
  • On your smart oven, click Try Again on the control panel.
  • Repeat the pairing process.

Yes, it can! Please make sure the oven is connected to WiFi. By using simple voice commands, the smart oven easily interacts with your Alexa-enabled device, so nothing gets lost in translation.1

If you have any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591. You can also email connected_appliance@Whirlpool.com.

Good news! The Use & Care Guide is available on our website.

Yes, there is a One-Year Limited Warranty from date of purchase. Please just keep your proof of purchase since it is required to make a claim. For a complete list of everything that is covered, email us at info@wlabsinnovations.com.

Yes! You can expect standard support for your smart oven device. You may contact customer service for support at info@wlabsinnovations.com or by calling our toll-free Connected Appliance Team at 1-866-333-4591 Monday-Tuesday, 8 a.m.-6 p.m. (EST) or Wednesday-Friday, 9 a.m.-6 p.m. (EST).

Please call 1-866-333-4591 to speak with a member of our general customer service team. You can also email us at info@wlabsinnovations.com.
DOWNLOAD THE WLABS™ SMART OVEN USE & CARE GUIDE

1 Appliance must be set to remote enable. WIFI & App required. Features subject to change. Details and privacy info at www.whirlpool.com/connect. You can also save your favorite meals in the app, so the next time your oven knows just what to do.